FAQ

Questions about our ads or offers?

We regularly review and adjust distribution based on advertiser participation and consumer interest, so there could be changes to where and how frequently we deliver in a particular area.

If you have trouble with a coupon scanning we recommend asking the cashier for help, or visiting the retailer’s customer service desk.

You can easily remove your address by filling out the Delivery Options Form. It may take up to six weeks for the advertising mailings to stop.

Could be one of the below:

  • Occasional postal delivery errors could result in receipt of advertising mailings intended for other mailboxes. If this occurs, please contact your local Post Office and request your postal carrier correct this error.
  • You removed your address less than six weeks ago (it takes up to six weeks for the mailings to stop).
  • Your remove request was submitted over five years ago. Since the status is only effective for five years, you will need to remove your address from the mailing list again by filling out the Delivery Options Form.

Yes! The Save Mailer plastic bag is LDPE #4 and is recyclable. To find a drop-off location near you, visit www.nextrex.com.
Note: typically plastic bags cannot be recycled curbside. Please check with your local municipality to understand the recycling guidelines in your area.

Have questions? Send us an email at ask.save@rrd.com