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Save.com is the ultimate source of value — online, in your mailbox, on your doorstep, with your newspaper, and in your store.
We're your team of personal shoppers ready to bring you amazing local and national deals on grocery, entertainment, travel, clothing and more. Everyday we’re working hard to find the best deals, offers and tips on the latest trends and bring them right to you. Please check through our FAQs below to answer your question, however, if you can not find the info you need, please call our Customer Service Team.
Is it safe to print coupons using Java?
We know lots of consumers may have questions about the Java problems that were reported widely in the media over the weekend of January 12th. Rest assured, the issue in question did not relate in any way to the printing of coupons. Printing coupons is very safe. To make sure all of your online activities are as safe as printing coupons with us, we recommend you download the newest Java update and that you take care to only run Java Applets from sites/providers you know and trust--such as Save.com and RedPlum.
If safety is a concern, we recommend you uninstall your old Java and reinstall the new version. Here's an article with step-by-step instructions.
Are you a Mac user? Please read this article.
Please note: if you're trying to print at work, you may need to check with your IT department to update your Java. More information is available in this article.
How often are new offers added to Save.com?
New offers and coupons are added to the site daily! Come back often to check on your favorite categories!
Where do Save.com offers and coupons come from?
Offers and coupons come directly from thousands of manufacturers, retailers, vendors and select online partners.
Why don’t I see any local offers in my area?
Save.com has local offers for most areas within the United States. There are some gaps that we are currently working hard to fill. Stay tuned and check back with us often. E-mail us with suggestions at wecare@Save.com.
How long do the offers and coupons remain on the site for?
All offers and coupons are live on the site for up to 30 days or until the expiration date – whichever comes first.
How is the expiration date determined on offers and coupons?
The expiration date is set by the offer manufacturer or vendor.
What are the benefits of becoming a Save.com member?
Do I have to pay to be a member of Save.com?
No, joining Save.com is completely FREE!
What information do you collect on members?
When registering to become a member of Save.com, you will only be asked for information that will assist with site personalization and communication. You will be asked to provide a first name, last name or last initial, your ZIP code, your gender, and your e-mail address.
If you are registering for a contest, sweepstakes or to receive a free sample, you may be asked to provide additional information relevant to the promotion.
How often will I get e-mail from Save.com?
Our general member e-mail communication is the Save.com Picks enewsletter that goes out every other Tuesday. Over time members will have the opportunity to opt-in to special e-mail alerts or other specialty enewsletters for specific deal and offer categories.
Do you sell or provide your e-mail list to other venders?
No. We will not sell, rent or provide our member list to third parties. If you enter a contest, sweepstakes or would like a free sample, we will let you know who is collecting that information and encourage you to review their privacy policy.
I am having trouble viewing the site. It seems to take a long time to load?
In order to view Save.com you need to have Flash Player version 9. This is a free upgrade and can be obtained by going to www.adobe.com and clicking on the “Get Adobe Flash Player Now” button in the lower right hand corner. Follow the instructions to install this version and you should be able to easily view Save.com with a broad range of internet browsers including Internet Explorer, Firefox, Safari and more.
I have created a Save.com account and did not receive a confirmation e-mail.
If you have not received the Save.com confirmation e-mail, please first check your “Junk Mail” or “SPAM” mail folders. If you are still unable to view the confirmation e-mail please contact us at wecare@Save.com.
I have created an account but I can not sign in.
You must activate your account via the confirmation e-mail sent after the successful completion of registration. Please check your inbox, and follow the provided instructions. If you are still experiencing difficulty please contact us at wecare@Save.com.
I am a Save.com member and forgot my log in information.
Select the “Sign In” link at the top of the page; here you will be provided with a link to “Forgot Password”. Answer the questions accordingly and you will be able to retrieve your account information. If you are still experiencing difficulties please contact us at wecare@Save.com.
How do I print a coupon?
There are two ways to print coupons on Save.com.
Why do I need the Coupon Printer?
The coupon printer helps Save.com and the manufacturer manage the overall distribution and security of coupons and offers in circulation. Better security enables manufactures to continue to pass on great savings to you. Coupon printer applications are also used by other major coupon sites.
I am still unable to print coupons. What can I do?
Here’s a checklist to troubleshoot some of the most common issues.
Are you using a supported operating system and browser?
Save.com Secure Print works best using Windows XP, 7; Mac OSX 10.6.8; Internet Explorer 7-9, Firefox 5 and above, Chrome 15 and above, and Safari Mac 5.1.1. Upgrading your browser will improve your experience and help you browse the internet safely.
Are you hooked up to a printer? Is the power on, and supplied with paper and ink?
Make sure your default printer is set up properly before you try to print.
Is Java installed?
The first time you print Save.com coupons you may be prompted to download or update your version of Java and activate the plug-in which will accurately print your coupons so they can be readily scanned in local stores. Installing or updating your Java is quick, easy and free.
Did you accept the Java Applet and allow plugins and controls to run?
Make sure you click Accept on the Java applet when it pops up. Our applet is called “AppletPrint” and depending upon your browser may say that it is coming from Save.com, client.Save.com or Valassis Communications. If you are browsing using multiple windows, make sure the Applet pop-up window didn’t get “lost” in the background.
Some browsers and systems have Java turned off by default. To turn it back on, open the Tools or Preferences menu on your browser and use the Advanced option to make sure Java is in “Enabled” mode and your plugins are turned on.
Did you receive a virtual machine, virtual printer, or screen-capturing software message?
Printing is not allowed using virtual environments. Please exit any screen-capturing software you may have installed on your machine, including programs in Standby mode.
Have you tried all of the above, but you still get stuck on “Preparing to Print”?
You may have multiple versions of an older Java. Uninstalling the older versions will allow you to start fresh with the newest version. On a Windows computer:
The next time you try to print a Red Plum coupon, you will be prompted to install java. Alternately, you can install Java yourself at www.java.com.
Did printing suddenly stop working for you? Try the below steps:
Windows users:
Mac users:
I tried to install Java and it says I don’t have permission.
Do you have adequate permission to download programs on your computer or the computer you are using? Or are you using software that blocks the installation of applications? If you are trying to print coupons at work or from a computer at a library, Internet cafe or university, you may not have permission to download and install programs onto the computer you are using. This may be true even if you've downloaded and installed other files. Contact your network administrator for more information. If you have a home computer, you may find it easier to access our coupons there. You might also be running software that prevents installation on your computer. Please make sure to turn off any anti-virus software or any anti-spyware or adware software.
Are the security settings on your browser set too high? If you receive warnings or errors that an attempt to install an ActiveX control (Internet Explorer) or a plug-in was blocked, or are asked for permission to install a program, you may need to change your browser's security settings to allow installation of these types of controls. Also, make sure to click the appropriate buttons in any dialog boxes that appear to allow the installation. Modern browsers make you jump through a few hoops to install plug-ins, but it's worth it!
Why is there a limit for how many times some coupons can be printed from Save.com?
Manufacturers or retailers often set print limits on coupons in order to:
Do I need to print an offer or coupon to get the advertised deal?
We advise that you print all offers you wish to redeem. All offers are subject to terms and conditions, please see vendor site for details.
Why do these coupons look different than what I see from these vendors in the paper?
All Save.com coupons and offers follow a standardized format so that they can be readily printed by consumers on their home computer printers. This standardized format will aid local merchants in identifying Save.com offers at the point of sale.
Who do I call if my local merchant will not accept the offer?
If you have any difficulty when attempting to use an offer, you can download the attached Save.com Letter for Retailers and Business Owners that will help to inform businesses about Save.com coupons. If you have any additional issues, please email us at wecare@Save.com.
I am a retailer/ local merchant and want to verify that an offer a customer has brought into my location is legitimate. How can I check this?
Please download the Save.com Letter for Retailers and Business Owners to see more details regarding what the coupons look like and what elements to look for to identify legitimate Save.com coupons.
If you are interested in advertising online with Save.com, click here to contact our online sales team.
If you are interested in advertising with Save.com printed media such as newspaper inserts, coupon books or direct mail packages click here to contact our print sales team.
